Privacy Policy:

Black Diamond Plumbing and Drain (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using our website, contact forms, or services.

Information We Collect

We may collect the following information when you interact with us:

• Name, phone number, email address, and physical address
• Service request details and appointment information
• Payment details when completing transactions
• Any other information voluntarily provided through forms, phone calls, or email correspondence

How We Use Your Information

We use the information we collect to:

• Schedule and manage service appointments
• Send appointment confirmations, reminders, and service updates
• Provide customer support and respond to inquiries
• Send invoices, receipts, and related payment communications
• Improve our services and website
• Send promotional offers, company updates, or other communications (you may opt out at any time)

Communications Consent

By providing your phone number and/or email address through our website, contact forms, or during scheduling, you consent to receive:

• Appointment-related correspondence (confirmations, reminders, service updates, invoices)
• Other communications from Black Diamond Plumbing and Drain, including follow-up requests and promotional messages

You can opt out of non-essential marketing communications at any time by following the unsubscribe link in our emails or replying “STOP” to SMS messages.

How We Protect Your Information

We use reasonable security measures to safeguard the personal information you provide against unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission or storage is 100% secure.

Sharing of Information

We do not sell or rent your personal information. We may share limited information with trusted third-party service providers who assist us in scheduling, billing, and communication. These providers are required to protect your information and use it only for the purposes specified by us.

Your Rights

You have the right to request access to the information we have about you, request corrections, or request that we delete your personal information (subject to applicable legal and business requirements).

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Terms and Conditions

Effective Date: September 15, 2025

Welcome to Black Diamond Plumbing and Drain (“Company,” “we,” “our,” or “us”). By using our website, submitting a contact form, or scheduling services with us, you agree to the following Terms and Conditions. Please read them carefully.

1. Services

We provide plumbing and drain services to residential and commercial customers in Northeast Ohio. All services are performed by trained technicians using professional equipment.

2. Estimates & Pricing

• Estimates provided (whether verbally, electronically, or in writing) are based on the information available at the time and may be subject to change if conditions differ once work begins.
• Prices for services are due as quoted unless unforeseen circumstances require additional work. In such cases, we will communicate the changes and obtain customer approval before proceeding.
• Promotional offers, discounts, or coupons cannot be combined unless explicitly stated.

3. Appointments & Cancellations

• Appointment times are approximate and may vary due to traffic, prior service delays, or emergencies. We will make reasonable efforts to notify you of delays.
• If you need to cancel or reschedule an appointment, we request at least 24 hours’ notice. Late cancellations may be subject to a fee.
• In certain cases, a service call or diagnostic fee may apply. This will be disclosed prior to scheduling.

4. Customer Responsibilities

• Customers must provide accurate information regarding the service location, property access, and plumbing/drain conditions.
• Customers are responsible for securing pets, valuables, and breakable items prior to service.
• We are not responsible for landscaping restoration, cosmetic finishes, or pre-existing damage unless explicitly included in the scope of work.

5. Payments

• Payment is due upon completion of services unless prior arrangements have been made.
• We accept cash, check, or credit and debit card.
• Late or unpaid balances may be subject to interest charges, collection fees, and/or legal action.

6. Warranties & Limitations

• Certain services may include a limited warranty; details will be provided in writing at the time of service.
• Warranties do not cover misuse, neglect, acts of nature, or modifications by third parties.
• While we make every effort to resolve drain and plumbing issues, results cannot be guaranteed in cases of structural damage, collapsed lines, or conditions beyond our control.

7. Liability

• Black Diamond Plumbing and Drain is not liable for indirect, incidental, or consequential damages arising from services provided.
• Our liability is limited to the cost of the service provided, unless otherwise required by law.

8. Communications Consent

By providing your phone number and/or email address, you consent to receive appointment-related correspondence, service reminders, invoices, and promotional communications. You may opt out of promotional messages at any time by following the instructions in our emails or replying “STOP” to SMS messages.

9. Use of Website

• Content on our website is provided for informational purposes only. We are not responsible for errors, inaccuracies, or outdated information.
• Unauthorized use of our website, including attempts to disrupt service or copy content, is prohibited.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Ohio. Any disputes shall be resolved in the courts of Cuyahoga County, Ohio.

11. Updates

We may update these Terms and Conditions from time to time. The most current version will always be posted on our website with the updated effective date.